Q. What If I Want To Cancel My Order?
A. We regret to inform you that due to our commitment to process orders quickly, you may not cancel once the checkout process has been completed. In explanation, once your order is processed, we immediately notify our warehouse to pick and pack the order for shipment. We apologize for any inconvenience that this may cause you.

Q. Is There A Catalog Available?
A. As of the present, we do not have an online catalog available in "PDF" format.

Q. How Can I Tell The Difference Between Patent, PU, Stretch and Leather Material?
A. One can distinguish Patent (Pat) by its shiny, almost mirror-like appearance. PU, short for polyurethane, is an artificial semi-shiny to non-shiny material designed to look like leather. Stretch, which can be either patent or PU, is a thin and somewhat elastic material that allows it to fit snugly yet comfortably to the contours of the feet or legs. Leather has a distinguishable texture pattern and is usually supple and comfortable. It is also the highest quality material used in shoemaking.

Q. What Is The Conversion Between Men and Women Shoe Sizes?
A. We all know that different brands and styles fit differently, but the general rule would be a two-size increase. A man's 8 converts to a woman's 10. You may check our size conversion chart for more information.

Q. How Do I Replace The Battery In a Light-Up Shoe?
A. First, peel the silver sock lining material upwards where the ball of the foot touches. Next, carefully remove the lighting mechanism and replace the old battery with the new one. Place the mechanism back, and, using an electric hair dryer, blow hot air at the back of the sock lining material for a few seconds where the glue was. Firmly press the sock lining materal back. Done!

Back to Top

Payment

Q.Do you accept debit card?
A. No. We do not accept debit card.

Q.What Forms of Payment Do You Accept?
A. We currently accept Visa, MasterCard, Discover and PayPal for all orders. For orders to be shipped within the continental US, Alaska, and Hawaii, we also accept Cashier's Checks and Money Orders denominated in US dollars and drawn on a US bank.

Q. Is My Payment and Credit Card Information Secure?
A. The Order Form pages for sole2heel.com are served through a secure https connection using 128-bit SSL v2/v3 encryption. Credit Card information is encrypted when a shopper enters the credit card number in the web browser and when it is sent to the server.

Back to Top

Shipping

SHIPPING TURN-AROUND TIME

We usually ship your order within 3 business days.

For UPS Ground shipments:

• Orders placed before 11 a.m. PST ? ship on third business day or earlier
• Orders placed after 11 a.m. PST ? ship on fourth business day or earlier

For UPS Air shipments:

• Order placed before 11:30 a.m. PST ? ship on the same day
• Order placed after 11:30 a.m. PST ? ship next day or earlier

Q.Do you delivery to P.O. Box?
A. We do not make deliveries to P.O. Boxes, in compliance with the policies UPS, our standard shipping carrier. If needed to ship to P.O Box, add an extra $14.99 per order.

Q. How Will My Merchandise Be Shipped? How Much is Shipping?
A. All products are shipped USPS or UPS ground in plain brown packaging unless other arrangements have been made. Most items ship within 3 business days. Please contact us if you need any product in less than 8 days or have any special requests. We offer three other express shipping options: 3-day, 2-day and Next Day Air. We will accommodate rush orders on a first-come/first-served basis when possible.

The flat shipping rate has been increased from $9.99 to $11.99 as of Sunday, May 4, 2008. We ground ship your entire order for a flat shipping fee of $11.99 to the continental 48 states except Alaska, Hawaii, Puerto Rico, Northern Marianas, Guam, American Samoa and Virgin Islands. All air shipment rates are based on UPS shipping chart.

Canadian Orders ship through USPS PRIORITY MAIL INTERNATIONAL for $24.99 for the first pair, and plus $9.99 for each additional pair. All taxes and duty fees are paid for by the buyer. Please make sure to choose "Canada USPS Airmail Parcel Post " method while you check out from our shopping card system. WE USUALLY SHIPPED WITHIN 6 BUSINESS DAYS for Cancada customer. Sole2heel.com does not include the charges in your order, nor do we pay any of the Canadian taxes or fees that may be charged upon delivery.

Q. When Will My Merchandise Be Shipped?
A. In stock 2nd Day Air and 3 Day Select orders usually ship within 1 business day. In stock Ground items usually ship within 3 business days. We pride ourselves on having one of the best inventory of goods in the industry. Generally, you can expect over 90% of the styles/sizes listed on sole2heel.com are in stock. Canadian Orders ship within 6 days.

Q. How Much is Shipping Insurance?
A. All shipments are Insured For FREE.

Q. Do You Ship Outside The United States?
A. Yes, we also ship to Canada.

Q. How Do I Track My Shipment?
A. We will email you a UPS or USPS tracking number when your merchandise ships.

Q. How Much is Shipping fees for handbag(s)?
A. If you purchase 1 or two handbags at a time shipping rate will be $7.50. If you purchase more than two handbags at a time shipping rate will be $11.99. All handbags are shipped USPS or UPS ground in plain brown packaging unless other arrangements have been made.

Q.Do you delivery to APO/FPO addresses?
A. Yes. Orders placed through sole2heel.com can be shipped to APO/FPO addresses. Postal regulations regarding size, weight and other restrictions may prevent us from shipping certain items to these types of addresses. Additional restrictions may exist for shipping to APO and FPO addresses. Please contact your local post office to verify item type, size and weight restrictions for the country where the APO/FPO address is located. The shipping fees for APO/FPO is US$14.99.

No order tracking is available for APO/FPO and our standard estimated shipping times do not apply. Packages shipped to APO/FPO addresses are initially shipped to the appropriate U.S. military mail hub. From there, the military delivers the packages, which typically takes 10-21 days. Delivery may take longer than 21 days depending on military mail handling procedures. Circuit City is not responsible for any packages after they are delivered to the U.S. military mail hub.

Q.Do you delivery to U.S. Territories?
A. Yes. As stated above, Sole2Heel.com can ship most items to U.S. Territories and Protectorates, which includes American Samoa, Guam, Northern Mariana Islands, Marshall Islands, Federated States of Micronesia, Palau, Puerto Rico and U.S. Virgin Islands.

No order tracking is available for U.S. Territories and Protectorates and our standard estimated shipping times do not apply. The shipping fees for is U.S. Territories and Protectorates US$18.99.

Back to Top

Returns and Exchanges

Q. What is Your Return Policy?
A. All returns are subject to a 15% restocking fee, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. Items returned MUST be in NEW, UNUSED Condition with non-damaged packaging. Damaged packaging (original manufactures box) will result in a $5.00 box fee. We will NOT accept returns of items with obvious signs of use. You must notify us by e-mail within 7 days of receiving your order if you wish to make a return. Failure to notify us within a 7 day period will result in refusal of your return. *We will not refund the cost of shipping or handling, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. If you return items in used condition, you will be responsible for the cost to have them shipped back to you. Returns will not be accepted without a Return Merchandise Authorization number. Returns sent back without a RMA will be returned at your expense. Once you notify us, you will be issued a RMA # which must be written on the outside of the package you send to us. Once you receive this number, you have seven days to return the item/s to us. Any packages received without the appropriate RMA # written on the outside, or received after 7 days, will be returned to sender. No returns will be accepted on clearance merchandise. It is recommended that you insure the package for delivery back to us. We cannot be responsible for packages that we do not receive or arrive damaged, due to shipping. Allow 2 weeks for returns to be processed. All authorized returns that meet above terms will result in a refund to the credit card used for the original purchase, or store credit.
Refused Shipments - All refused shipments will result in 15% restocking charge plus shipping cost occurred.
NEW POLICY
Returns for store credit must meet the above terms. 15% restocking fee will be waived on returns made for store credit. Excessive returns for store credit, as determined by sole2heel.com, will be assessed with a 15% restocking fee.
**Be sure to include in writing with your authorized return how you would like your refund (credit card or store credit). All returns made without details on how you would like refund, will result in store credit.

Q. How Do I Make An Exchange?
A. We do not "technically" make exchanges. If you would like to make an exchange, please follow above return procedures, and you will be issued store credit, which you may use to purchase any items of your choice.

Back to Top

Miscellaneous

More questions? Email us at info@sole2heel.com

Back to Top

Coupon Information

Q. How To Redeem Your Coupon?
A.If you receive our coupon and wish to use it, please make sure the coupon is not expired. Also read the detail information on the coupon. Any of our coupon cannot be duplicated or photocopy, also not valid with other on sale or discount items. Please send the coupon and a copy of order confirmation email to the following address to redeem the value of the coupon. We will send you a check within two weeks after we receive your coupon.

Sole to Heel, LLC
4514 Lakeside Meadow Dr.
Missouri City, TX 77459
UNITED STATES

Back to Top

Sole To Heel LLC and its employees/affiliates are not responsible for personal injury, property damage or any other loss, claim or damage arising out of, either in whole or in part, from the use or misuse of any items listed on sole2heel.com by purchasing or using any item from sole2heel.com you are acknowledging that we will not be held responsible for any personal injury, property damage or any other loss, claim or damage that may arise. all items sold are of merchantable quality.